Frequently Asked Questions

Shipping

Where do you ship from?

– All orders are processed and shipped from within Los Angeles.

How long does processing take?

– Orders are typically processed within 1–2 business days. Processing times may vary during high-volume periods.

How long does shipping take?

– Standard delivery typically takes 3–7 business days within the United States, depending on your location.

Do you offer expedited shipping?

– Expedited shipping options may be available at checkout when applicable.

How can I track my order?

– Once your order has shipped, you will receive a confirmation email containing your tracking number.

Do you ship internationally?

– Currently, SNDRX ships only within the United States.

Do you accept returns or exchanges?

– Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

What if my order arrives damaged?

– If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the packaging and product. We will review the issue and provide a resolution where appropriate.

What if I received the wrong item?

– If you received an incorrect item, contact us within 48 hours of delivery and we will correct the issue promptly.

Can I cancel my order?

– Orders cannot be canceled once they have been processed or shipped. If you need to request a cancellation, contact us immediately after placing your order.